XTB shares climbed to a record high on Tuesday, shrugging off a trading platform outage that hit clients during the previous day’s U.S. market open. The stock rose 2.67% to PLN 155.22 in Warsaw, building on a record close set just 24 hours earlier. Investors appear focused on strong earnings rather than the technical glitches that frustrated users on Monday afternoon.
Users reported that the web platform failed to load and the mobile app lagged significantly, preventing access to instrument data. Reports quickly piled up on Downdetector, according to a Polish technology site. The first complaints appeared around 1:39 p.m. Warsaw time, just as U.S. markets began trading.
One user posted a screenshot of a stalled interface, asking if the service was down for others. Wall Street Cafe, an account run by a licensed Polish securities broker, posted in the same minute that the broker had effectively decided orders would not be placed at the open. By 1:52 p.m., another client described the platform as “rock bottom” and said it still was not working.
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The disruption was not confined to Poland. A service monitoring account posted that the system was down for some users, and a trader in Latin America wrote in Spanish that it had been unusable for more than an hour. Some clients began looking for alternatives, with one asking for recommendations for brokers with low commissions.
Another user described the anxiety of watching a position move without being able to verify it. “Your portfolio has gone up a lot … you want to see why, but you can’t, because the app doesn’t work,” the user posted.
Financial Results Drive the Rally
While clients struggled to log in, shareholders were reacting to preliminary results published four days earlier. XTB reported preliminary second-quarter revenue of PLN 992.6 million and net profit of PLN 492.2 million on July 31. These figures beat Noble Securities’ forecast by PLN 89.2 million, or 22.1%.
The shares jumped 8.6% on the day of the earnings release to close at PLN 147.68. First-half operating revenue rose 79.7% to PLN 2.09 billion, and net profit rose 150.5% to PLN 1.03 billion. The broker ended June with 703,333 clients. Noble Securities raised its 2026 net profit forecast by 50% to PLN 1.5 billion following the report.
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For active traders relying on real-time execution, a 40-minute blackout during the U.S. open represents a tangible risk that can erode trust in a brokerage’s infrastructure. Yet the market’s sustained reaction suggests that the surge in new client accounts and trading volume has effectively insulated the company from immediate reputational damage, at least for now. Investors seem to be betting that the profitability of the current market wave outweighs the cost of these technical hiccups.
As of the results, the stock had gained close to 97% over 12 months. The rally continued despite the lack of communication regarding Monday’s failure. XTB did not publish a statement about the incident and has not said what caused it or how many accounts were affected by the event.
A History of Technical Issues
Monday’s failure was relatively short by XTB’s own history. In November 2025, clients could not close positions for around nine hours. The broker suspended CFD trading for an hour to carry out repairs during that incident. XTB blamed the problem on a technological limitation in the system moving data between its trading engine and its web and mobile platforms.
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The company said at the time that 0.4% of 25 million positions were affected. The shares opened 0.7% lower the next day at PLN 70.92 following that outage. The latest disruption comes four months after a deadline the company set for itself to fix these underlying issues.
After the November outage, XTB said it was moving to a new platform architecture and targeted completion in the first quarter of 2026. The company has not said whether the migration is finished or if the systems involved on Monday were the ones it rebuilt.
Regulatory scrutiny remains a background risk. Poland’s competition authority, UOKiK, has previously opened a probe into ten banks and brokers over repeated outages, including XTB, to establish whether clients lost money. Regulatory moves have moved the stock before; shares fell 8% on concern that Poland’s KNF would widen its review of CFD sales, the business line that still generates the bulk of the trading result.